All information is confidential and will not be shared or sold ! We don't like spam either ! Secure servers are used for credit card processing.
Order confirmation and receipt are sent to your e-mail moments after the order is placed. Submitting an incorrect e-mail address is the most common reason why a receipt hasn't been received. Check your junk / spam folder also if you do not see it. If you do not receive an e-mail receipt an hour after the order has been placed, e-mail us for status of your order. Once a receipt is received, verify that the information is correct. for error correction, simply reply to the e-mailed receipt with corrections as soon as possible.
Return Policy - Our products have a 30 day return policy. Some larger products may need to be returned via a trucking company and on a pallet such as our motorized inversion tables, Health Mark Pro Max, and other large products. The customer is responsible for return shipping and insurance costs and the shipping and insurance costs incurred in delivering the product to your location. If you have any questions about the return policy of a specific product, please contact us prior to purchase. Free Shipping, or Shipping Included offers extend to the contiguous 48 states on internet, mail and phone orders. Free Shipping or Shipping Included offers are not available to Hawaii, Alaska, APO/FPO or PO addresses. If you are planning on shipping to these destinations, please contact us prior to placing an order for an accurate shipping quote. Orders placed online to these destinations will not be processed until proper payment is secured by us. On return of items sold with "Free Shipping" or "Shipping Included" or "Shipping not Included", the customer is responsible for all return shipping & insurance charges to your location and the shipping and insurance charges back to the location specified on the return authorization e-mail. Returned product must be received in "like new" condition, packed in original packaging, and complete. It is the customers responsibility to keep a tracking #, insure the product, and repackage it so that no damage occurs during the return process. E-mail us prior to returning for a return authorization and return instructions. There is a restocking fee of 15%. If after inspection of the returned item, it is determined that the product has been damaged or the return is incomplete we reserve the right to charge actual cost to replace or repair the item.
Order Processing, Cancelled Orders, Shipping Time and Refused Deliveries. We ship our products from various warehouses throughout the USA. We process our orders within one business day and try to ship the next business day. If we ship from a satellite warehouse, allow one extra day for processing. The day the product is given to the shipping company (UPS, Fedex, Trucking Companies) and weekends are not included in the estimated delivery days shown. During holidays, if you choose "ground" delivery service, allow some extra days for your order to arrive as "ground delivery" are estimates and not guaranteed by us or the shipping company. If the order is cancelled before shipping, a $20 cancellation fee will be assessed to cover credit card processing fees, cancelling shipments, and other procedures needed to void the order. For orders that are cancelled where the shipment can not be stopped or for deliveries that are refused by the customer, the customer is responsible for shipping costs and insurance both ways.
Signature Required Delivery. Shipping companies reserves the right to make the decision whether or not they will release a package without a signature. Customers can guarantee delivery by selecting or requesting "delivery with signature required" for a $3 charge at the time of placing the order. (Requests cannot be made after an order is placed). If customer has not paid for this option, the customer has opted for delivered without a signature and the customer becomes responsible for replacing the package if it is lost or stolen.
Canada - International Shipping - and exceptions.Check your shopping cart for a Canadian Surcharge, if none is offered call us for availability of shipment to Canada. We normally do not ship to international locations other than Canada, but an exception can be made if prior arrangements are made with our office and payment is secured by cashier check. For all shipments outside the USA, the customer is responsible to pay any duties and taxes associated with the purchase.
Credit card verification number ( CVN, or CVC, or CVV ) protect you and us against fraudulent charges on credit cards. These are the last 3 digits located on the reverse side of Visa, Mastercard and Discover cards in the signature strip. This verification number, along with your credit card number, expiration date and your cards billing address, makes it very difficult for an unauthorized person to use your card for fraudulent use.
New Product Submission / Marketing & Web Development / Solicitations. We receive requests daily for marketing, web development, and product submission. Phone solicitiatons will not be accepted. For consideration, e-mail or ship us your catalog, brochure, sample product, price list, and contact information to our e-mail or physical address shown below. Product submission can be returned at senders expense. Please be patient as we will make every effort to review your information submitted in a timely manner.
Our Contact Information:
Toll Free 877-843-2424
Click Here to Contact us via Web Mail
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